Compatibility and setup
What exactly is IQ Center?
IQ Center is an analytics and AI platform that connects to an existing 3CX phone system. It adds real-time dashboards, a wallboard, queue and agent statistics, AI-written reports, alerts, automatic call transcription and scoring, and text messaging — without replacing your telephony.
Do I have to change phone system?
No. IQ Center connects to your existing 3CX. You keep your numbers, your handsets and your configuration. No service interruption is required to connect.
Do I need a 3CX Enterprise licence?
No. IQ Center works with both 3CX Pro and Enterprise licences, through a dedicated service account created on your 3CX server.
How long does setup take?
Connecting usually takes under an hour. You run a provided command on your 3CX server, which registers the system without handing us your administrator credentials, and your historical data is then imported automatically.
Data and security
Do your figures match my 3CX console?
Yes. Calls received, answered and abandoned come from 3CX's official report rather than an independent recalculation. The rare situations where a legitimate difference can appear — queues also used for outbound campaigns, reception queues that pass calls along — are documented and explained in a document provided on request.
Can IQ Center change my 3CX configuration?
Call data is read-only: the analytics platform changes nothing on your phone system. A conversational configuration assistant is in development; it will never apply a change without explicit human confirmation, and will log every modification.
Who can access recordings and transcripts?
Access is controlled member by member. You choose who sees dashboards, who can play recordings, who accesses transcripts, and which SMS numbers. Recording of internal calls between employees can be disabled.
How long is data kept?
Retention is configurable per customer, with automatic purging beyond the chosen period. Targeted erasure of a call or of a contact's history is available, in line with Quebec's Law 25 and GDPR obligations.
Organisation and pricing
Can a user be restricted to their own location?
Yes. A manager can be restricted to the extensions and queues of their location: they only see their own calls, agents and figures, while head office keeps the consolidated view on the same system.
Is IQ Center suitable for a multi-site business?
Yes, and it is a common use: car dealer groups with several rooftops, medical clinics across multiple addresses, marketing agencies handling several accounts. Each site can be tracked separately or in a consolidated view.
How does pricing work?
Three plans — Analytics, Premium and Pro Max — priced according to the number of simultaneous calls on your 3CX licence, from 4 to 48. Usage-based modules such as AI call scoring and SMS are added according to actual consumption, with a monthly cap you set.
Can I try before buying?
Yes. A public demonstration is available live, with no signup, using fictional data but real functionality.
See it on your own calls.
Open the live demonstration — real functionality, fictional data, no signup. Or talk to an expert who will show you what it would look like on your 3CX.