IQ Center is for businesses whose revenue depends on inbound calls and that run 3CX: car dealerships, medical clinics, marketing agencies, retailers and professional services. It becomes especially valuable as soon as there are several locations or several teams to compare on the same metrics.
The common thread is not size — it is that a missed call means a lost sale or a lost appointment.
Needs differ by position in the organisation, and access is configured accordingly.
If your business takes a handful of calls a day with no queues, the reports included in 3CX will likely be enough. IQ Center earns its place when there is real call volume, queues, several agents to compare — or several locations whose performance must be tracked separately while keeping a consolidated view.
For businesses running 3CX whose revenue depends on inbound calls: car dealerships, medical clinics, marketing agencies, retailers and professional services. The value is highest for multi-location organisations that need to compare sites on the same metrics.
No. What matters is call volume and the presence of queues, not headcount. A fifteen-person business with a busy front desk gets more out of it than a hundred-person business that takes few calls.
Yes. A user can be restricted to the extensions and queues of their location: they only see their own calls, agents and statistics, while head office keeps the consolidated view on the same system.
The platform tracks outbound calls and agent performance on outbound activity, but it is designed first for organisations that receive calls. Queues used for both inbound calls and outbound campaigns are separated automatically so inbound statistics stay accurate.
Open the live demonstration — real functionality, fictional data, no signup. Or talk to an expert who will show you what it would look like on your 3CX.