Every week, a written report analyses your figures, explains what moved and recommends what to fix. It arrives by email, with nobody preparing it.
A table of numbers leaves the interpretation to the reader — which is why most reports go unread. The AI report names the problems and ranks them: the queue that slipped, the hour where abandons concentrate, the agent whose answer rate has been sliding for three weeks. Each finding comes with the concrete action that would fix it.
You set the frequency and the recipients. The report goes out on its own, on schedule, with no intervention.
Between reports, an AI assistant answers directly on your data. Ask how many calls were missed yesterday on the service queue, or which agent has the best answer rate this month, and the answer comes back immediately — computed on your real figures rather than a generic average.
The report is written automatically by an artificial intelligence that analyses your call data for the period, then emailed to the recipients you chose. No manual work is involved.
Daily, weekly or monthly, at the time of your choice. Several reports can coexist with different frequencies and recipients.
Yes. Reports can be filtered so a manager only receives figures for their own location, without seeing the others.
Yes, it is available as a laid-out PDF, written in plain language and structured by finding and recommendation.
Open the live demonstration — real functionality, fictional data, no signup. Or talk to an expert who will show you what it would look like on your 3CX.